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TERMS AND CONDITIONS

Welcome to Immtell Ltd., registered with the Office of the Immigration Services Commissioner (OISC) and authorised to provide immigration advice and services at Level 1 in the category of Immigration. Our registration number is F202200109.

By using our site and services, you indicate that you have read and understand these Terms and Conditions and agree to always abide by them, the Terms and Conditions also constitute your Client Care Letter.

INSTRUCTIONS

We provide UK immigration assistance and representation in relation to your UK immigration matter as per the scope of work agreed upon via our website or email. 

OUR SERVICES ADVICE AND RESPONSIBILITY

You accept that the advice we offer is provided on the information and documents you present to us. As such, it is your obligation to guarantee the accuracy and comprehensiveness of this data. Although we strive to deliver the most accurate and pertinent advice according to your situation, the final decision to accept and act on this advice rests with you.

We are committed to offering advice and guidance; however, please note that we will not be privy to the final submission bundle that you provide to the immigration authorities. It is crucial that you thoroughly review all information and documents prior to submission to ensure their accuracy and completeness. Any inaccuracies or omissions may potentially influence the success of your application.

NO ‘NO WIN NO FEE’ POLICY

Immtell Ltd. does not operate a ‘no win no fee’ policy. Our charges are for the delivery of professional advice and services and do not hinge on the outcome of your application.

By ticking the declaration box, you demonstrate your comprehension and acceptance of these terms. If you disagree with these terms, we kindly ask you not to opt for this service.

PAYMENT AND FEES

The fee for your chosen services is available at checkout.

COMPLAINTS PROCEDURE

If at any stage you have any concerns regarding the conduct of your matter, please contact us at info@immtell.com. If we are unable to resolve matters to your satisfaction, you are entitled to contact the OISC, their address is:

OISC

PO Box 567

Dartford

DA1 9XW

Tel: 0345 000 0046

Email: info@oisc.gov.uk

The OISC is the public body, which regulates immigration advice and services within the UK.  The OISC may review your file as part of their regulatory role. 

YOUR FILE

If we review your application and documents, the OISC requires us to keep a copy of your case file for up to 6 years after your case is closed.  After that this maybe destroyed, unless you make arrangements to collect it from us.

PROFESSIONAL INDEMNITY INSURANCE 

The OISC requires us to have Professional Indemnity Insurance (PII). The purpose of PII is to cover any compensation you may need to pay to correct a mistake or to cover any legal costs due to negligence, misrepresentation and/or inaccurate advice which may cause, or contribute to, financial or other loss to the client

ACCEPTANCE OF TERMS

By using our online services, you are indicating your acceptance of these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our service.

March 2024